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Frequently Asked Questions
Minimum Order & Delivery Charges Is there a minimum order value for free delivery? Yes — this depends on your location: Within our local delivery radius (3 Miles): £20 Standard minimum order: £58 Outside our everyday radius (special scheduled delivery): £110 What are the delivery charges if I’m below the minimum? A small order charge applies: Within local radius, below £20: £5.00 Standard area, below £58: £9.00 Outside everyday radius (Special Delivery), below £110: £18.00 Delivery Days & Areas What days do you deliver? We deliver Tuesday to Saturday, with fresh overnight baking ready for early‑morning drop‑off. Do different areas have different delivery times? Yes — each area has its own delivery schedule. We’ll confirm your delivery time when you set up your account. Where do you deliver? We cover a wide area including: Malton, York, Scarborough, Pickering, Helmsley, Harrogate, Driffield, Filey, Whitby, Robin Hood’s Bay, Ampleforth, Bempton, and surrounding villages. For delivery enquiries: [email protected] Standing Orders Can I set up a standing order? Absolutely. Most wholesale customers use a standing order for consistency. Can I adjust my standing order? Yes — you can adjust quantities whenever needed, either through your online account or by contacting us. Can I add seasonal or occasional items? Yes — simply add them to your order or request them through your online account. Collection Options Do you offer collection instead of delivery? Yes — you’re welcome to collect directly from our bakery. Do you offer out‑of‑hours collection? Yes — we can arrange out‑of‑hours collection from our distribution unit, ideal for early starts or late finishes. Packaging & Storage How are products packed? All items are packed for trade use with:
Are breadcakes and loaves delivered ready to use? Yes — they are cooled, bagged, and delivered ready for service. |
Ordering & Cut‑Off Times How do I place an order? You can order online, by phone, or by email — whichever suits your business best. Do you offer an online ordering account? Yes — wholesale customers can use our online account system to:
It’s the simplest way to keep everything organised. What is the cut‑off time for next‑day delivery? Orders for bread and stocked cake items can be placed up to 4pm the day before delivery. Do any products require extra notice? Yes — items marked with a ‘’* in our brochure require two days’ notice. These must be ordered before 4pm, two days prior. What if I need to change my order after the cut‑off? Contact the team — we’ll always do our best to help, but changes after 4pm cannot be guaranteed. Support & Communication What happens if you can’t take my call? Our answerphone service will be active. Leave a message and it will be picked up promptly. How do I place an order by phone? 📞 01653 699094 / 01653 693343 How do I open a wholesale account? Get in touch with our team — we’ll guide you through the simple setup process and confirm your delivery schedule, standing order, and online account access. Allergens & Product Information Do your products include allergen information? Yes — all retail products are clearly labelled, Our wholesale bulk products do not, however a full allergen matrix is available to download on our customer information page. Where can I find ingredient lists? Ingredient declarations are available on all product labels, through your online account, or specifications upon request. Do you offer guidance for businesses with strict allergen controls? Yes — we can help you choose suitable products and provide clear allergen documentation.
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